Samsung Experience Consultant Lead

About the Role

Become a Full-Time Retail Sales Associate for Samsung Electronics America (SEA) as a Samsung Experience Consultant (SEC) within a Best Buy retail store. This role involves driving sales of Samsung electronic devices, including phones, tablets, and wearables, while providing exceptional customer service. You will represent Samsung as a brand evangelist, building relationships with Best Buy associates and customers alike.

Responsibilities

• Demonstrate, sell, and promote Samsung products to customers in Best Buy.
• Provide customers with the latest and most relevant product information to aid purchase decisions.
• Build relationships with Best Buy associates and leadership through daily trainings, collaboration, and goal sharing.
• Drive sales of Samsung mobile products and services using conversational consulting techniques.
• Uncover customer needs and recommend suitable Samsung products.
• Act as a brand evangelist to build confidence in Samsung products among Best Buy employees and customers.
• Develop strong partnerships with Best Buy staff to align on key initiatives and goals.
• Meet or exceed personal and store sales goals on a monthly basis.
• Provide excellent customer service to both customers and Best Buy employees.
• Maintain retail brand standards through merchandising, security, installation, and cleanliness.
• Complete display resets during new product launches or upon request.
• Complete daily reporting on sales performance and retail insights.

Requirements

• High school diploma or equivalent required.
• Six (6) months of prior sales, retail, telecom, or marketing experience preferred.
• Demonstrated knowledge of products and services.
• Excellent communication, presentation, interpersonal, and problem-solving skills.
• Impeccable integrity and commitment to customer satisfaction.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Availability to work weekend evenings and high-demand retail holidays.
• Ability to maintain customer confidentiality.

Skills

• Plan and Align
• Drive Results
• Customer Focus
• Collaboration
• Tech Savvy

Benefits

• Competitive, weekly pay with hourly rate of $19.00 per hour.
• Quarterly bonuses.
• Next-day pay on-demand with DailyPay.
• Paid online training completed at home via computer or mobile device.
• Apparel provided.
• Company-provided tablet or phone.
• Medical, dental, and vision benefits.
• Paid time off and paid holidays.
• 401k with company match.

Schedule

• Average of 32+ hours per week.
• Scheduled during high-traffic times, including weekends, weekdays, and some holidays.

Performance Measurements

• Regular and prompt attendance.
• Daily accurate reporting.
• Meet or exceed established monthly/weekly sales quotas and goals.
• Customer and client satisfaction.

Work Environment

Exciting and dynamic retail environment within Best Buy stores, focused on showcasing customer service skills and ongoing training and development.