Samsung Experience Consultant Lead

Become a Full-Time Retail Sales Associate* for Samsung Electronics America (SEA) through 2020 Companies, an outsourced sales and marketing company representing well-known brands in Consumer Electronics, Telecom, and Energy. This role involves driving consumer sales of Samsung Electronic devices, including phones, tablets, and wearables, within a Best Buy retail store.

About the role

As a Samsung Experience Consultant (SEC), you will drive sales of Samsung products in a Best Buy store. The ideal candidate excels in sales, is well-organized, self-motivated, and passionate about customer service and relationship-building.

Responsibilities

• Demonstrate, sell, and promote Samsung products to customers in Best Buy.
• Provide consumers with the latest and most relevant product information to aid purchase decisions.
• Build relationships with Best Buy associates and leadership through daily trainings, collaboration, and goal sharing.
• Drive sellout of Samsung mobile products and services using conversational consulting sales techniques.
• Uncover and understand customer needs, recommending Samsung products to fit those needs.
• Act as a brand evangelist, building confidence in Samsung products for Best Buy employees and customers.
• Build strong partnerships with Best Buy staff to drive key initiatives and goals.
• Meet or exceed personal and store sales goals on a monthly basis.
• Provide excellent customer and client service through interactions with customers and Best Buy employees.
• Ensure retail brand standards are met through merchandising, security, installation, and cleanliness.
• Complete display resets during new product launches and upon request.
• Complete daily reporting on sales performance and retail insights.

Performance Expectations

• Regular and prompt attendance.
• Daily accurate reporting.
• Meet or exceed established monthly/weekly sales quotas and goals.
• Maintain high levels of customer and client satisfaction.

Requirements

• High school diploma or equivalent required.
• Six (6) months prior sales, retail, telecom, or marketing experience preferred.
• Demonstrated knowledge of products and services.
• Excellent communication, presentation, interpersonal, and problem-solving skills.
• Impeccable integrity and commitment to customer satisfaction.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Availability to work weekend evenings and high-demand retail holidays.
• Ability to maintain customer confidentiality.

Skills

• Plan and Align
• Drive Results
• Customer Focus
• Collaboration
• Tech Savvy

Pay

Hourly Pay: $18.00 per hour, with a quarterly bonus opportunity.

Schedule

• Average of 32+ hours per week.
• Scheduled during high-traffic times, including weekends, weekdays, and some holidays.
• Next-day pay on-demand available with DailyPay.

Benefits

• Paid training completed online via computer or mobile device.
• Apparel provided.
• Company-provided tablet or phone.
• Eligible for medical, dental, and vision benefits.
• Paid time off and paid holidays.
• 401k with company match.
• Exciting work environment with ongoing training and development.

About the Company

2020 Companies is committed to building an inclusive environment where differences are celebrated. We offer paid holidays, long-term career pathing, personal development opportunities, and professional stretch assignments to support employees in being their authentic selves.