Samsung Account Manager- Prospect Heights

Key Responsibilities and Duties

• Lead a team of 15+ officers, fostering a positive and professional work environment.
• Conduct daily meetings with warehouse leadership to address concerns and provide updates on security procedures and policies.
• Participate in weekly or bi-weekly leadership meetings with client and Marksman management.
• Review all disciplinary actions submitted and create Performance Improvement Plans (PIPs) for officer development.
• Handle conflict and utilize peer mediation skills to de-escalate issues that may arise on site.
• Provide input on new hires and recommend officers for promotion to supervisor when available.
• Enforce company policy, including the removal of officers for misconduct or poor performance that negatively reflects Marksman Security.
• Ensure all officers maintain an active non-commissioned guard card and that On-the-Job Training (OJT) is compliant.
• Perform security duties as a Gate Officer or Employee Entrance Officer when necessary.
• Implement training procedures set by client and Marksman.
• Write and refine post orders and security procedures.
• Maintain detailed knowledge of and accurately utilize client's incident reporting system, including conducting thorough investigations.
• Monitor and manage overtime control and under-hours reports.
• Keep track of officer PTO, time-off requests, and necessary medical documentation.
• Utilize basic Human Resources (HR) skills with a background in scheduling and payroll.

Knowledge & Skills

• Knowledge of Winteam and Tracktik software.
• Proficiency with Google and Microsoft suites.
• Excellent customer service skills, requiring a great personality, a firm but polite demeanor, and strong attention to detail.
• Ability to work in both indoor and outdoor environments and be able to stand for prolonged periods as needed.

Compensation & Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Professional development opportunities.