Sample Solutions Lead

Primary Objectives

• Serve as a consultative, strategic advisor to a portfolio of clients, delivering proactive recommendations on how to reach their desired target audiences using Prodege's sample solutions and capabilities.
• Deliver exceptional client service by managing the sample execution of custom online market research projects, ensuring quality, timeliness, and alignment with client expectations.
• Build and sustain long-term client partnerships rooted in trust, transparency, and a deep understanding of each client's research objectives and business goals.
• Act as a strategic bridge between clients, business development, operations, and other internal teams and business units, ensuring seamless communication and collaboration across all stakeholders.
• Champion innovation and continuous improvement by identifying and recommending enhancements to internal and external processes, workflows, and procedures that elevate operational efficiency and client satisfaction.

Qualifications

• To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Partnership & Consultative Engagement

• Own and manage relationships with a portfolio of key clients, serving as their primary point of contact and trusted advisor for all sample-related needs.
• Proactively consult with clients to understand their research objectives, target audience requirements, and project parameters, offering tailored solutions and strategic recommendations.
• Anticipate client needs and surface opportunities to expand the use of Prodege's solutions, contributing to revenue retention and organic growth.
• Periodic travel (1-2x a year; for 1-2 nights) to client sites to strengthen relationships, conduct business reviews, and ensure alignment on project goals and service expectations.
• Develop a deep understanding of each client's business, industry, and competitive landscape to deliver increasingly relevant and impactful guidance.

Project Execution & Delivery

• Manage custom online market research sample projects, ensuring all projects are completed on time, within budget, and to quality standards.
• Monitor project performance in real time, proactively troubleshoot issues, and adjust strategies to ensure successful delivery against client specifications.
• Manage multiple concurrent projects with a high degree of organization, prioritization, and attention to detail in a rapidly changing environment.
• Provide clients with transparent, timely project updates, including progress reports, feasibility assessments, and post-project analysis.

Internal Collaboration & Stakeholder Management

• Collaborate closely with business development, operations, product and other cross-functional teams to ensure client needs are understood, communicated, and met.
• Effectively manage internal stakeholders, aligning priorities and expectations across teams to ensure smooth project execution and a unified client experience.
• Share client feedback, market intelligence, and competitive insights with internal teams to inform product development, pricing strategies, and go-to-market decisions.

Process Innovation & Operational Excellence

• Evaluate current workflows, processes, and procedures — both internal and client-facing — and confidently recommend improvements that drive efficiency, scalability, and service quality.
• Identify gaps in existing processes and take ownership of designing and implementing solutions, including new tools, templates, communication frameworks, and best practices.
• Contribute to the development and documentation of standard operating procedures and playbooks for the Sample Solutions team.
• Stay current on industry trends, emerging methodologies, and competitive developments in online sample and market research to continuously bring fresh thinking and innovation to the role.

Mentorship & Thought Leadership

• Serve as a subject matter expert and resource for junior team members (Project Managers and Senior Project Managers), providing guidance, knowledge sharing, and informal mentorship.
• Contribute to a culture of excellence, accountability, and continuous learning within the Sample Solutions team.