Sample Fulfillment

About the role

Join a Milwaukee Journal Sentinel Top Workplace Hall of Fame company, 17 years in a row! Maybe it’s our focus on employee development, maybe it’s the generous time off, or just that we are an Employees First company altogether (check it out), but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job.

The Sample Fulfillment Associate is responsible for accurately picking, preparing, packaging, and shipping customer sample requests. This role helps ensure customers receive high‑quality samples, literature, binders, color chain sets, and related materials in a timely and accurate manner while supporting inventory control, quality standards, and department communication.

Responsibilities

• Pick sample orders accurately according to request details, product type, quantity, and shipping instructions.
• Pack samples, literature, binders, color rings, and related materials to protect product quality during shipment.
• Prepare sample shipments as requested by Sales and other internal teams.
• Monitor sample inventory and notify the team leader when materials fall below established stocking levels.
• Maintain communication with the Sample Department and other departments to support accurate and timely sample fulfillment.
• Assist with organizing, replenishing, and maintaining sample materials and work areas.
• Help train new sample department employees as needed.
• Perform other duties as assigned.
• Ship high‑quality sample materials that meet customer expectations.
• Work efficiently while maintaining accuracy and attention to detail.
• Communicate clearly with team members, Sales, and other departments, in person, by phone, and by email.
• Support department goals for customer satisfaction, quality, safety, and on‑time fulfillment.
• Distinguish colors accurately to visually match and verify color chain sets and color‑coded samples against customer specifications.
• Apply basic math skills and read a ruler.
• Follow company policies, procedures, quality standards, and safety requirements.

Requirements

• High School Diploma or equivalent (required).
• Ability to distinguish colors accurately and perform basic measurements.
• Strong communication skills, both written and verbal.
• Attention to detail and ability to work efficiently.
• Ability to follow company policies, procedures, quality standards, and safety requirements.

Reports to: (position not specified in posting).