Salon Manager

Madison Reed’s Salon Managers are entrepreneurial leaders who deliver exceptional customer experiences while inspiring a team of Colorists and support staff. As part of the leadership team building the Madison Reed Color Bar story, you are a thought leader and partner to the company as we establish the roadmap to success for Color Bars.

Responsibilities

• Team Building
  • Manage, guide, and coach the Color Bar team on a daily basis.
  • Interview, onboard, and retain an ongoing pool of high-quality candidates.
• Business Results
  • Build relationships with Madison Reed’s clientele, ensuring clients experience our 100% LOVE guarantee with every visit.
  • Consistently achieve monthly sales goals and other leading Key Performance Indicators.
  • Understand and optimize your shop’s P&L.
• Daily Operations
  • Resolve customer issues and employee relations to ensure the highest level of customer satisfaction and team morale.
  • Execute operations, marketing, human resources, and other Madison Reed company objectives in-store.
  • Build and manage timekeeping and payroll reporting.

Requirements

• Must be a licensed cosmetologist and experienced Colorist.
• Management experience running and leading a customer-centric retail store and team (ideally overseeing $1M+ sales).
• Understanding of managing a retail P&L, including recruiting and managing a field team.
• 3+ years of experience working in a service-oriented business.
• Strong level of technical proficiency and comfort working remotely with HQ.

Skills

• Ambitious, self-starter who acts with a sense of urgency and is a problem solver.
• Thoughtful, accurate, and detailed in execution and idea presentation.
• Strong communicator.
• Ambassador of Madison Reed values and brand, exhibiting professionalism and emotional maturity.

Physical Demands

• Regularly stand/walk for 4 consecutive hours or more at a time.
• Regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, and hear.
• Lift/move up to 3 pounds regularly; occasionally sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.