Salon Manager

Operations

• Demonstrates high standards in customer service
• Mets financial metrics including: service revenue, average ticket, client count, rebooking and product sales
• Identifies opportunities for growth such as, staffing, scheduling and coaching
• Responsible for the management of all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance
• Conducts regular performance reviews and provides constructive feedback to enhance team performance
• Create and maintain staff schedules to ensure adequate coverage during peak hours
• Responsible for store's inventory
• Helps forecast sales, growth trajectories and expansion plans

Financial Management

• Collaborates with the store owner to develop and manage the salon budget
• Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth
• Implement strategies to achieve sales targets and profitability goals

Customer Service

• Oversees the delivery of high-quality services and ensures client satisfaction
• Addresses client issues and concerns, providing resolutions in a timely and professional manner
• Maintains a positive and welcoming environment for clients and staff

Training and Servicing

• Responsible for performing services on guests and leading by example
• Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize steps to achieve those goals. Confident in coaching and mentoring their team
• Responsible for identifying the professional development needed for each staff member
• Ensures all technical service and product trainings are attended
• Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth

Marketing

• Works with your owner to develop and execute marketing strategies to attract new clients and retain existing ones
• Coincides and promotes special events, promotions, and collaborations to increase salon visibility
• Aids in Social Media as needed