Salon Manager 2 BTC

Primary Responsibilities

• Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience
• Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of the salon experience
• Motivates and engages the team to provide exceptional service through consistent communication, coaching and recognition
• Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner

Team Development

• Proactively recruits qualified stylists to join team through the use of Social Media, targeted Recruiting Websites, Referrals and engaging Stylists at local Salons and Cosmetology Schools
• Provides coaching and feedback that is frequent, balanced, meaningful and improves effectiveness
• Creates opportunities for learning that drive associate success throughout their career
• Ensures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally
• Inspires loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional and fun

Business Performance

• Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity - referral - rebooking - return rate and client acquisition standards
• Delivers Salary Cost objectives to achieve profit plan
• Reviews and follows all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advises salon associates on how to address any related issues

Core Competencies

• Prioritizes customers
• Takes accountability
• Produces results

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range

USD $14.42 - USD $16.59 /Hr.