Salon General Manager

About the Company

Founded in 2013, Madison Reed is a prestige beauty brand that empowers ALL women with a revolutionary way to color their hair. For the salon goer or DIY at home, we offer unparalleled hair color and care products that save women time and money. Madison Reed is sold across the country through www.MadisonReed.com, Sephora, Ulta, and now in our newest endeavor, Madison Reed Color Bars.

About the Role

Madison Reed’s Salon Managers are entrepreneurial leaders who deliver exceptional customer experiences while inspiring your team of Colorists and support staff. As a member of the leadership team building the Madison Reed Color Bar story, you are also a thought leader and partner to the company as we lay the foundation and establish the roadmap to success for Color Bars.

Responsibilities

• Manage, guide, and coach the Color Bar team on a daily basis.
• Interview, onboard, and retain an ongoing pool of high-quality candidates.
• Build relationships with Madison Reed’s clientele, ensuring that clients experience our 100% LOVE guarantee with every visit.
• Consistently achieve monthly sales goals and other leading Key Performance Indicators.
• Understand and optimize your shop’s P&L.
• Resolve customer issues and employee relations to ensure the highest level of customer satisfaction and team morale.
• Execute operations, marketing, and human resources and other Madison Reed company objectives in-store.
• Build and manage timekeeping and payroll reporting.

Requirements

• Must be a licensed cosmetologist and experienced Colorist.
• Must have management experience running and leading a customer-centric retail store and team (ideally, overseeing $1mm+ sales).
• You understand what it takes to manage a retail P&L, including recruiting and managing a field team.
• 3+ years of experience working in a service-oriented business.
• Strong level of technical proficiency and comfort working remotely with HQ.

Skills & Attributes

• Ambitious, self-starter who acts with a sense of urgency, and a problem solver.
• Thoughtful, accurate, and detailed in execution and idea presentation.
• Strong communicator.
• Ambassador of the Madison Reed values and brand in your community, the salon, and to your team and customers.
• Exhibits the highest level of professionalism and emotional maturity in everything you do.

Company Values

Love, Joy, Courage, Responsibility, and Trust. Join a company where we live and breathe these values, from how we treat our customers to our 80+ and growing team. Madison Reed believes all women should own their beauty, which includes deserving more and living their most brilliant and honest expression of themselves.

Benefits

Madison Reed offers competitive compensation, benefits, and training in San Francisco.