Salon Customer Experience Specialist - Provo Towne Center

Primary Responsibilities

• Sales
  • Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
  • Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
  • Educates guests on the benefits and usage of products to support their at-home care routine.
  • Partners with stylists to reinforce product recommendations during checkout.
  • Supports the execution of in-salon promotions, product launches and limited time offers.
  • Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
  • Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
  • Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.
• Customer Service
  • Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
  • Engages and actively listens; ensures guests feel supported, and excited to return.
  • Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
  • Communicates effectively with guests to confirm appointments and answer questions.
  • Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
  • Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.
• General Operations
  • Meets or exceeds company attendance and on-time standards.
  • Participates in ongoing skills development through company and/or vendor provided training and skill practice.
  • Promotes and supports events that drive traffic, client engagement, and service bookings.
  • Participates in team meetings and training to stay aligned with salon goals.
  • Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.
  • Upholds salon cleanliness and organization standards within front desk and salon retail area.
  • Handles phone and in person inquiries with efficiency and professionalism.
  • Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock.
  • Follows salon policies and procedures, including safety, sanitation, and compliance protocols.

Qualifications

• Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
• Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.

Pay

USD $12.00/Hr - USD $15.00/Hr.