Salon Customer Experience Specialist - North East Mall

As the first and last impression of the salon, the Customer Sales and Experience Specialist creates a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service while driving salon success through retail sales and client retention.

Responsibilities

• Sales
  • Proactively recommends retail products based on guests' needs, stylist consultation, and seasonal promotions.
  • Achieves or exceeds individual retail sales goals and contributes to overall salon sales targets.
  • Educates guests on the benefits and usage of products to support their at-home care routine.
  • Partners with stylists to reinforce product recommendations during checkout.
  • Supports the execution of in-salon promotions, product launches, and limited-time offers.
  • Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products to meet minimum productivity expectations.
  • Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
  • Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.
• Customer Service
  • Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
  • Engages and actively listens to ensure guests feel supported and excited to return.
  • Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
  • Communicates effectively with guests to confirm appointments and answer questions.
  • Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
  • Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.
• General Operations
  • Meets or exceeds company attendance and on-time standards.
  • Participates in ongoing skills development through company and/or vendor-provided training and skill practice.
  • Promotes and supports events that drive traffic, client engagement, and service bookings.
  • Participates in team meetings and training to stay aligned with salon goals.
  • Ensures front desk operations run smoothly, including accurate scheduling, guest check-in and check-out, and payment processing.
  • Upholds salon cleanliness and organization standards within the front desk and salon retail area.
  • Handles phone and in-person inquiries with efficiency and professionalism.
  • Supports inventory management by tracking product levels, restocking retail shelves, and alerting leadership of low stock.
  • Follows salon policies and procedures, including safety, sanitation, and compliance protocols.

Qualifications

• A passion for salon products and services, with an understanding of client benefits from products and a variety of salon services.
• Ability to solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
• Proactively find ways to improve the customer experience; show confidence and courage to do what is right; act with energy and urgency.

Benefits

• Competitive benefits package including medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation and holidays (eligibility requirements apply).
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for associates scheduled to work on designated holidays.

Pay

USD $12.00/Hr - USD $15.00/Hr.