Salon Coordinator - Full Time - Independence

About the role

The Salon Retail Coordinator oversees the operation and functional management of the front desk, reporting to the Salon Manager. This is a non-exempt position focused on delivering exceptional customer service and ensuring a welcoming experience for every guest.

Responsibilities

• Client Sales and Service
  • Suggest retail products to all clients, including upselling larger quantities, promotions, and additional services.
  • Cross-sell services across different salon areas.
  • Respond professionally to customer service issues and address complaints promptly.
  • Handle difficult or corrective service situations with strong communication skills.
  • Resolve booking mistakes or corrective work in a positive manner.
  • Manage refunds and re-dos professionally and courteously.
  • Pursue ongoing personal education on products, services, and industry trends.
  • Promote the salon outside of business hours.
  • Adjust schedule to accommodate client needs.
• Telephone and Reception
  • Acknowledge clients within 60 seconds of their arrival.
  • Answer the phone within three rings, with a smile, stating your name and salon location.
  • Listen for a reply before placing a client on hold.
  • Efficiently manage scheduling, cancelations, and rescheduling of appointments.
  • Process POS transactions promptly and accurately.
  • Encourage pre-bookings during client check-out.
• Salon and Personal Presentation
  • Ensure the reception area and salon comply with State Board Regulations.
  • Maintain a clean and organized reception area.
  • Organize time and resources to meet sales goals.
  • Communicate with Salon Management regarding any issues or needs.
  • Adhere to salon guidelines for attendance and punctuality.
  • Maintain a professional appearance in line with salon dress code.

Requirements

• GED or High School diploma.
• Proficiency in computer-based business software.
• Ability to handle money, count change, and process transactions.
• Customer service or cosmetic industry experience preferred.
• Ability to use a computer keyboard, standard telephone, and related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for up to 8-hour shifts.
• Ability to lift up to 25 pounds.