Salon Coordinator - Full Time

About the role

This nonexempt position reports to the Salon Manager and is responsible for the operation and functional management of the front desk. The ideal candidate will deliver exceptional customer service, ensuring each guest feels valued while multitasking in a fast-paced salon environment.

Responsibilities

Client Sales and Service

• Suggest retail products to all clients, including upselling larger quantities, promotions, and additional services
• Cross-sell services to other areas of the salon
• Respond professionally to customer service issues and promptly address complaints
• Demonstrate strong communication skills when handling difficult or corrective service situations
• Resolve booking mistakes or corrective work with professionalism
• Ensure refunds and re-do’s are handled in a friendly and professional manner
• Pursue ongoing personal education on products, services, and industry trends
• Promote salon business outside the salon
• Adjust schedule to accommodate client needs

Telephone/Reception

• Acknowledge clients within sixty seconds of their arrival
• Answer the telephone within three rings with a smile, stating the name and salon location
• Listen for a reply before placing a client on hold
• Efficiently manage scheduling, canceling, and rescheduling client appointments
• Handle POS transactions in a timely and efficient manner
• Emphasize pre-bookings during client check-out

Salon and Personal Presentation

• Ensure the reception area and salon meet and exceed State Board Regulations
• Maintain a clean and organized reception area
• Organize time and resources effectively to meet sales goals
• Communicate with Salon Management regarding issues and needs
• Adhere to salon guidelines for attendance and punctuality
• Maintain an updated professional appearance and comply with the salon dress code

Education and Experience

• GED or High School diploma
• Proficiency in computer-based business software
• Ability to handle money, count, and make change
• Customer service or cosmetic industry experience preferred

Physical Requirements

• Ability to use a computer keyboard, standard telephone, and other related business equipment
• Ability to work with chemicals and chemical compounds
• Ability to stand for up to 8-hour shifts
• Ability to lift up to 25 pounds