Salesforce Senior Consultant, Technical Transformation
Recruiting for this role ends on December 31, 2026.
About the role
Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion. Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need. The TeamOur Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Responsibilities
- Support the delivery of transformation initiatives across operating model, process, technology, and organizational change objectives
- Gather, document, and analyze business requirements, current-state processes, and future-state recommendations
- Develop client deliverables, including status updates, workplans, meeting materials, process documentation, and executive presentations
- Coordinate across client stakeholders and project teams to track milestones, risks, dependencies, and action items
- Contribute to workshops, assessments, and implementation activities that support enterprise and functional transformation efforts
Qualifications
Required:
- Bachelor's degree
- 4+ years of experience supporting business transformation, operating model, process improvement, or technology implementation projects
- 4+ years of experience gathering business requirements and translating findings into documented recommendations
- 2+ years of experience in Lightning (Aura and LWC)
- Experience with at least 2 of the following