Salesforce Managed Services Lead

Responsibilities

• Support Leadership: Lead day-to-day operations of Salesforce support engagements. Own intake, triage, scoping, backlog management, and prioritization. Ensure high-quality, timely resolution of issues, enhancements, and small-scale solutions.
• Salesforce Solution Design & Delivery: Assess incoming issues requests and determine the best-fit approach for resolution. Apply Salesforce recommended practices to design scalable, maintainable solutions across Sales, Service, CPQ and Experience Cloud. Provide technical oversight and guidance for cases requiring programmatic intervention (Apex, triggers, flows, LWC). Serve as the final escalation point for complex cases.

Requirements

• Functional Expertise (60%): Strong command over Sales Cloud, Service Cloud, CPQ Cloud, FSL, Copado. Deep expertise in Salesforce's declarative capabilities (Flows, Process Automation, Configuration).
• Technical Acumen (40%): Solid understanding of Apex, integration patterns, and platform limitations. Ability to troubleshoot technical breakdowns, guide offshore team, and ensure architectural hygiene.

Qualifications

• General Skills: Strong communication skills, well organized and self-motivated. Strong Critical thinking skills. Flexibility to meet continuously changing priorities and challenges.

Skills

• Certifications: Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, Certified CPQ Specialist, Salesforce Certified Business Analyst, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant

Pay

Competitive salary commensurate with experience.

Schedule

Hybrid schedule available.

Benefits

Health insurance, retirement plan, paid time off.