Salesforce Life Sciences Senior Manager

About the role

This role is within Deloitte's Customer team, which supports marketing, sales, and service organizations in building deeper relationships with customers. The focus on post-sales activities, including service, customer success, and professional services, is growing due to its impact on customer retention and expansion.

Responsibilities

• Lead complex Salesforce transformations for biopharma and medtech clients across commercial, patient services, and field excellence.
• Shape business strategy, lead requirements and process design, and guide cross-functional teams through delivery and adoption.
• Drive business development activities, craft proposals, and develop practitioners while promoting leading practices in compliance, data privacy, and regulated industry controls.

Qualifications

• 10+ years in consulting or industry delivering CRM/engagement platforms for life sciences (biopharma or medtech).
• 7+ years leading Salesforce programs, including 3+ full lifecycle implementations as program/delivery lead.
• Bachelor’s degree (BA or BS) or 4 additional years of professional experience in lieu of a bachelor’s degree.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Preferred qualifications include:
• 2+ active Salesforce certifications such as Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst, or Health Cloud Accreditation.
• 2+ years implementing Health Cloud or patient services solutions (e.g., case management, benefits/eligibility, prior authorization, care management).
• 2+ years in commercial pharma functional domains (e.g., call planning, territory alignment, consent management, sampling/compliance).
• 2+ years integrating Salesforce with MDM, data, or analytics platforms (e.g., OpenData or Reltio for HCP/HCO, Snowflake, Tableau/CRM Analytics) from a functional perspective (requirements, testing, adoption).
• 2+ years applying Agile delivery practices (Scrum/SAFe), including backlog grooming, sprint ceremonies, and release planning using tools such as Jira.
• 1+ years experience implementing privacy/security controls for HCP/patient data (e.g., HIPAA, state privacy laws) in Salesforce.

Benefits

The wage range for this role is $193,300 to $292,000. Additional benefits include participation in a discretionary annual incentive program, opportunities for professional development, and a supportive inclusive culture.