Salesforce Lead - Support Engineer

Role Description Job Title: Salesforce Lead - Support Engineer Job Location : Bloomington , IL Job Summary Provide L1 and L2 production support for Salesforce Sales Cloud and Service Cloud applications using Apex development skills Job Description Provide L1 and L2 production support for Salesforce Sales Cloud and Service Cloud applications handling incidents service requests and user issues Perform initial triage reproduce issues analyze logserrors identify root causes and provide timely resolutions or workarounds Troubleshoot Apex classes triggers Lightning Web Components LWC Flows validation rules workflows and integrations Fix defects and implement minor enhancements using Apex SOQL SOSL LWC JavaScript and Salesforce configuration Monitor scheduled batch jobs asynchronous processing integrations and datarelated failures Resolve access and configuration issues involving profiles permission sets roles sharing objects fields and record access Investigate integration API failures and coordinate with upstream or downstream application teams Perform data analysis and corrections using Salesforce tools and queries while following production controls Write and maintain Apex unit tests and support testing before production deployment Support deployments post deployment validation and production issue resolution Maintain incident documentation root cause analysis RCA known error information and support knowledge articles Escalate complex product design issues to L3 development teams with clear technical analysis and evidence Work within agreed incident priorities SLAs and change management processes Roles and Responsibilities Provide timely L1 and L2 support for Salesforce Sales Cloud and Service Cloud environments Analyze and troubleshoot Apex code triggers and related Salesforce components Collaborate with cross-functional teams to resolve integration and API issues Ensure adherence to Salesforce best practices and production controls Document incidents resolutions and contribute to knowledge base Support deployment activities and ensure smooth transition to production Escalate complex technical issues appropriately while providing detailed analysis Other Details Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits And Perks Comprehensive Medical Plan Covering Medical, Dental, VisionShort Term and Long-Term Disability Coverage401(k) Plan with Company matchLife InsuranceVacation Time, Sick Leave, Paid HolidaysPaid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.