Salesforce Implementation Project Manager

Job Summary

We are seeking a highly organized and cross-functional Salesforce Implementation Manager to support the successful deployment and adoption of enterprise CRM capabilities across the organization.

Job Description

• Coordinate day-to-day execution activities related to CRM implementation projects, including timelines, deliverables, risks, dependencies, and action tracking
• Partner with Commercial Technology leadership, IT teams, and implementation partners to support successful CRM deployment and adoption initiatives
• Facilitate cross-functional collaboration between Marketing, Sales, Operations, and other business teams during CRM implementation activities
• Support business process documentation, workflow mapping, and operational alignment efforts associated with CRM rollout
• Cook up user acceptance testing (UAT), issue tracking, feedback collection, and resolution activities during implementation phases
• Help manage CRM implementation schedules, project documentation, meeting cadences, status updates, and stakeholder communications
• Cook up CRM data migration, cleanup, and validation activities in coordination with IT and enterprise data teams
• Collaborate with enterprise data, MDM, ERP, ecommerce, and product data teams to support operational alignment between CRM and related business systems
• Aid with CRM training coordination, user onboarding, documentation, and adoption support initiatives
• Monitor implementation progress and support reporting on project milestones, adoption metrics, operational readiness, and implementation KPIs
• Cook up change management activities to help drive user engagement and adoption across business functions
• Identify implementation risks, operational challenges, and process gaps, escalating issues and supporting resolution activities as needed
• Support post-go-live stabilization efforts, enhancement tracking, and continuous improvement initiatives
• Maintain CRM project documentation, standard operating procedures, and implementation best practices
• Aid with vendor coordination and implementation partner management activities as needed

Required

• Bachelor’s degree in Business, Marketing, Information Systems, Project Management, or related field
• Minimum 5 years of experience supporting Salesforce CRM implementations, business systems projects, project management, or commercial operations initiatives
• Strong project coordination and organizational skills with ability to manage multiple priorities and stakeholders
• Experience facilitating cross-functional meetings, requirements gathering, and implementation tracking activities
• Familiarity with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems
• Understanding of business process mapping, operational workflows, and change management principles
• Strong communication and stakeholder management skills
• Experience supporting user training, onboarding, and adoption initiatives
• Detail-oriented with strong documentation and follow-through capabilities

Paid

• $70-$80 per hour
• Exact compensation may vary based on several factors, including location, experience, and education
• Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access
• Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law