Salesforce Functional Lead, Service and Innovation

Position Summary

We are a global leader in food & beverage ingredients. Our mission is to provide delightful products and ingredients to food & beverage manufacturers, making a positive impact on people and planet. We operate at the forefront of consumer trends and have a deep-rooted presence in the countries where our ingredients are sourced. Our role is based onsite at our North America Headquarters in downtown Chicago.

Position Responsibilities

• Build and maintain strong relationships with clients and stakeholders, serving as the primary point of contact for functional aspects of Salesforce Sales and Experience projects.
• Conduct workshops and interviews to capture user stories, business processes, and system integration requirements.
• Design and document functional solutions that address business requirements and align with best practices on the Salesforce platform.
• Collaborate with technical teams to translate functional requirements into technical specifications.
• Provide guidance and support to the development team, clarifying requirements and ensuring alignment with functional specifications.
• Create and maintain comprehensive functional documentation, including business requirements documents, process flow diagrams, and user guides.
• Document best practices and guidelines for Salesforce CRM configuration and usage.

Position Requirements

• Bachelor’s degree in Business, Information Technology, or related field.
• Salesforce Administrator certification required; additional certifications such as Salesforce Advanced Administrator or Sales Cloud Consultant are a plus.
• Proven experience, 5+ years, in gathering and documenting business requirements for Salesforce CRM projects.
• Deep understanding of CRM processes and best practices, with the ability to design and optimize workflows, validation rules, and approval processes.
• Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language.
• Experience in conducting user training sessions and providing user support for Salesforce CRM implementations.
• Familiarity with agile development methodologies and tools.
• Strong problem-solving abilities and attention to detail.

Pay and Benefits

The pay for this role in the state of Illinois ranges from $108,000 - $145,000 and is based on the position responsibilities and geographic location. ofi provides employees with a comprehensive & competitive benefits package that is designed to support your career, health, and future.