Salesforce Field Service QA Engineer- 100% Remote

About the Team

Dedicated Salesforce project team working with systems analysts, third-party developers/implementation partners, business stakeholders, and senior leaders. QA resources are aligned to specific Salesforce workstreams.

Duration: 12 Months | Location: 100% Remote | GC and USC only

About the Role

Hands-on Salesforce QA role focused primarily on manual testing today, with plans to move toward automation. One QA will support the Salesforce Field Service workstream, including supply chain processes such as parts, distribution, and returns. Get involved early in the development lifecycle to understand what is being built and the underlying business need. Create test plans and test cases that can eventually be leveraged for automation. Perform investigative testing rather than simply executing predefined test cases. Validate that solutions meet both technical requirements and the actual business process. Work closely with systems analysts, developers, implementation partners, and business stakeholders.

Responsibilities

• Support the Salesforce Field Service workstream, including supply chain processes (parts, distribution, returns)
• Engage early in the development lifecycle to understand features and business needs
• Create test plans and detailed test cases suitable for future automation
• Perform investigative testing to uncover defects beyond predefined test cases
• Validate solutions against both technical requirements and actual business processes
• Collaborate with systems analysts, developers, implementation partners, and business stakeholders
• Challenge developers/analysts when necessary to ensure quality
• Use SQL for backend/data validation
• Maintain traceability in an FDA-regulated environment
• Work alongside automation teams (automation scripting not required)

Requirements

• Deep Salesforce experience
• Salesforce Field Service experience, particularly for the Field Service workstream
• Strong manual QA/testing experience
• Ability to create test plans and detailed test cases
• SQL proficiency for backend/data validation
• Strong understanding of business processes and ability to identify gaps between solutions and actual business needs
• Investigative testing mindset — dig into the system and try to break it
• Comfortable challenging developers/analysts when necessary
• Experience working in an FDA-regulated environment with traceability
• Experience working alongside automation teams (beneficial; personal automation not required)
• Jira proficiency; Zephyr (Seffer) a plus

Interview Process

One 60-minute interview.