Salesforce Engineer

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students across its campuses in the Bronx, Manhattan, West Harrison, Armonk, and London.

About the role

Reporting to the Director of Digital Engagement, the Salesforce Engineer is responsible for designing, developing, and ensuring quality integrity for deliverables in Fordham University’s Salesforce ecosystem. This role bridges the gap between custom engineering and rigorous quality assurance, ensuring that all solutions—ranging from Apex code to complex Flows and declarative tools—are scalable, optimal, and bug-free. The Salesforce Engineer plays a pivotal role in the Digital Engagement team, transforming student and administrative needs into reliable technical realities. The position may require occasional evening, weekend, or holiday hours.

Responsibilities

• Develops and maintains scalable solutions using Apex, Lightning Web Components (LWC), and advanced Flow orchestration.
• Coordinates with team members to effectively manage and support secure API integrations between Salesforce and other campus systems (e.g., Student Information Systems like Banner/PeopleSoft).
• Maximizes declarative solutions by building robust foundations that allow for sustainable future growth.
• Participates in peer code reviews to ensure alignment with team development standards.
• Provides application support by analyzing, replicating, and providing root cause analysis for defects.
• Monitors and manages system performance, ensuring stability and scalability.
• Authors and evolves documentation for all developed functionality to enable cross-training and support.
• Develops and executes comprehensive unit tests on features and bug fixes.
• Authors and maintains thorough test plans, test scripts (Manual, Unit, and Automated), and technical documentation, including data models, automation workflows, and system configurations.
• Builds and maintains a regression testing suite to ensure that tri-annual Salesforce releases and new custom features do not disrupt existing functionality.
• Conducts bulk data testing and governor limit analysis to ensure code performs under high-load periods typical of a university calendar (e.g., registration).

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or in lieu of a degree, a minimum of 5 years of relevant experience.
• Salesforce Certified Platform Developer I or equivalent of a minimum of 2 years of hands-on Salesforce development experience.

Skills

• Deep understanding of the Salesforce security model, including roles, profiles, permission sets, and sharing rules.
• Collaborative, team-oriented mindset with a proactive, self-directed work style.
• Strong written and verbal communication skills.
• Ability to anticipate edge cases where a student or advisor might encounter a friction point.
• Ability to multi-task across projects and initiatives while providing accurate and timely progress updates.

Preferred Qualifications

• Salesforce Certified Platform Developer II.
• Prior experience in the higher education or nonprofit sector, particularly in roles involving student engagement technology.
• Experience with Education Data Architecture (EDA), Student Success Hub, or Education Cloud.
• Proficiency in QA methodologies and tools (e.g., Selenium, Provar, or Apex Test Classes).
• Proficiency in Data Loader or similar ETL tools for complex data migrations.
• Experience with Salesforce DevOps tools (GitHub, Bitbucket, etc.).

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Flexible spending accounts.
• Retirement plans.
• Life insurance; short and long-term disability.
• Employee Assistance Program (EAP).
• Tuition remission.
• Generous time off.

Pay

Minimum starting salary: $97,500. Maximum starting salary: $121,971.

Schedule

• 35 scheduled hours per week.
• Hybrid work arrangement (review the Hybrid Policy).