Salesforce End User Support

About the role

Robert Half is seeking a Salesforce Administrator to evaluate, document, and improve business processes for a non-profit organization based in Portland, OR.

Responsibilities

• Provide one-on-one Salesforce coaching and support sessions for approximately 35 users
• Proactively schedule time with users rather than waiting for support requests
• Support users across the full spectrum of proficiency, from individuals who have never logged in to experienced users needing advanced reporting assistance
• Troubleshoot Salesforce navigation, reporting, dashboard, data entry, and usability questions
• Assist users with report creation, dashboards, and data access
• Lead small-group training sessions, office hours, and power-user workshops
• Support testing and validation efforts related to enhancements and releases
• Partner with Salesforce administrators, developers, and vendors on escalated issues
• Identify recurring challenges and recommend adoption and process improvements
• Deliver high-touch support to users ranging from administrative staff through executive leadership

Qualifications

• 5+ years of Salesforce Administration, User Adoption, Training, Application Support, or related experience
• Hands-on Salesforce Nonprofit Cloud experience
• Strong reporting and dashboard expertise
• Experience supporting users with varying levels of technical proficiency
• Excellent coaching, facilitation, and communication skills
• Ability to explain complex technical concepts in simple, non-technical language
• Patient, approachable personality with the ability to make users comfortable asking basic questions
• Ability to work closely with technical teams, administrators, developers, and vendors
• Understanding of nonprofit financial and grantmaking workflows preferred

Schedule

Monday – Friday, 8:00 AM to 5:00 PM PST. 100% onsite in Portland, OR. Duration through January 2027.