Salesforce Digital Platform Lead – CRM & Engagement Technology

About the role

Joining Moderna offers the unique opportunity to be part of a pioneering team that is revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. Moderna is seeking a Salesforce Digital Platform Lead – CRM & Engagement Technology to lead the delivery and long-term evolution of Moderna’s Customer Engagement Platform (CEP).

Responsibilities

• Lead end-to-end delivery of the Customer Engagement Platform from design through go-live, stabilization, and transition to steady-state operations
• Own the Salesforce platform and broader engagement technology ecosystem, including CRM, service, marketing, and telephony capabilities, ensuring strong architecture, scalability, and long-term sustainability
• Define and execute the CRM platform roadmap, including automation, AI-enabled capabilities, and intelligent workflows within Salesforce
• Build governance models across platform architecture, DevOps, release management, data, integrations, and analytics
• Lead integration strategy and execution across Salesforce, telephony platforms, and enterprise systems, including SAP, MDM, middleware, and data platforms
• Manage system integrator, vendor, and offshore delivery teams, ensuring accountability for quality, timelines, and outcomes
• Manage platform financials, including budgets, licensing, vendor spend, and cost optimization

Requirements

• Translate business priorities into scalable technology solutions, balancing user experience, compliance, cost, and long-term maintainability
• Enable omnichannel engagement across field, marketing, customer service, and medical workflows
• Partner with Data, SAP, MDM, Security, Privacy, Compliance, and business stakeholders to ensure alignment across systems and processes
• Drive analytics enablement by ensuring reliable data flows, reporting, and actionable insights
• Foster a culture of ownership, accountability, and continuous improvement across internal teams and external partners

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or related field
• 10+ years of experience leading enterprise digital platforms, CRM programs, or customer engagement technologies
• Proven experience leading large-scale Salesforce implementations or platform transformations
• Strong experience across platform delivery, including architecture, integrations, data migration, and production support
• Experience with data governance, data quality, or customer data management
• Experience integrating CRM platforms with enterprise systems such as SAP, MDM, and data platforms
• Experience establishing governance across DevOps, release management, and platform operations
• Experience managing system integrators, vendors, and offshore delivery teams
• Experience managing budgets, vendor spend, and platform investments
• Strong communication and stakeholder management skills in complex, regulated environments

Benefits

Pay & Benefits: Competitive healthcare, plus voluntary benefit programs to support your unique needs. Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown. Savings and investments to help you plan for the future. Location-specific perks and extras.

The salary range for this role is $167,000.00 - $300,700.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs.

The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.