Salesforce Developer Senior - Voice Cloud & CTI
AmeriHealth Caritas is seeking a dynamic Senior Salesforce Developer to join our fast-growing Member Services Salesforce Team. In this role, you will use your ‘can do attitude’ and strong Salesforce technical knowledge to deliver and build solutions on AmeriHealth’s Member CRM Salesforce platform.
About the role
As a team member of the Member CRM Team, you will analyze, develop, deliver, and triage in the highly challenging and rewarding Healthcare domain and be a critical part of the future of Healthcare IT at AmeriHealth Caritas. The Senior Salesforce Developer will work in the Salesforce Development and Delivery team, which supports complex development efforts and implementations related to Member CRM, integrations, and internally developed applications. The Senior Developer is responsible for constructing the best solutions to meet business needs and involving complex implementations.
Responsibilities
- Understand user requirements and user stories effectively, seeking clarifications proactively
- Design and implement multiple complex system integrations and Salesforce features
- Work collaboratively with the architecture team to ensure the proposed solution aligns with enterprise architecture direction
- Ensure team and solutions follow AmeriHealth SDLC practices, Standards, and Enterprise Architecture guidelines
- Analyze and reduce complex problems into simple, manageable components
- Carry out systematic problem identification, analysis, and resolution
- Perform hands-on solution development on the Salesforce Platform and other technologies
- Design, develop, code, and test programs from specifications
- Effectively compose technical and non-technical documents such as design specifications, operation guides, process flows, and other technical schematics
- Ensure Salesforce solutions adhere to Salesforce CoE standards
- Evaluate technical performance challenges and recommend tuning solutions
- Participate in agile development methodology to drive outcomes
- Review other Salesforce developers' and contractors' work
Requirements
- At least six (6) years of software development experience in a fast-paced environment
- At least five (5) years of experience with Salesforce Hands-on development
Skills
- Salesforce Service Cloud
- Salesforce Voice Cloud/CTI
- Salesforce Security Model
- Salesforce Data Model
- REST, SOAP, any RDBMS
- Salesforce Developer II Certification (required)
- Expertise in Salesforce LWC and Apex development
- Salesforce Flows, Visual Flows, Flow Triggers, Validation Rules
- Experience with various AppExchange products
- Strong experience with DevOps Tools: Git/Bitbucket, VS Code, Jenkins
- Strong experience in Agile development methodology
- Excellent collaborative mentality, verbal, and written communication skills
- Experience working with Salesforce IS partners and offshore teams
Preferred Qualifications
- Experience in the Healthcare Payer industry
- Additional Salesforce Certifications
Schedule
This is a 100% remote position, but you must live in EST or CST time zones.
Benefits
- Flexible work solutions including remote options and hybrid work schedules
- Competitive pay
- Paid time off including holidays and volunteer events
- Health insurance coverage for you and your dependents on Day 1
- 401(k)
- Tuition reimbursement