Salesforce Database Administrator & Technology Manager (Part-time)

About the role

The ideal candidate will possess the following qualifications and behavioral competencies:

• Active Salesforce Administrator Certification (Salesforce Advanced Administrator preferred).
• Proficiency in declarative point-and-click customization (flows, custom fields, page layouts, Lightning record pages).
• Strong business analysis and communication skills to translate organizational needs into technical solutions.
• Tech skills to: Manage Salesforce profiles, roles, permission sets, and maintain high-quality data through importing, exporting, and deduplication (familiarity with Apsona is helpful).
• Automate processes, including building flows and validation rules.
• Create custom reports and dashboards, and track KPIs for different business units.
• Manage sharing rules, session security, and access controls.
• Create and manage online forms (familiarity with FormAssembly is helpful).
• Business analysis skills to ascertain stakeholder requirements and align Salesforce capabilities with organizational goals.
• Ability to solve problems and a structured mindset for troubleshooting system errors and designing scalable, user-friendly solutions.
• Experience managing release schedules, executing testing cycles, and handling change management during feature rollouts.
• Familiarity and enthusiasm for the humanities, understanding their important role in the cultural sector and communities.
• Sensitivity to different cultures, backgrounds, and beliefs.

Responsibilities

Maintain strong and supportive relationships with staff, including understanding their unique business processes and database needs.

Provide oversight and support of Humanities Washington’s Salesforce database.

Maintain Salesforce database integrity, including updating and cleansing the complete database on an ongoing basis.

Ensure data security by staying current on data security practices and ensuring users have appropriate permissions levels.

Design, create, generate, and update customized database reports and dashboards across the organization and train staff on system operations.

Provide staff technical support, including logging and tracking identified system problems through resolution.

Set up and train new users.

Remain current on Salesforce features and functionality, including researching, evaluating, recommending, and implementing database improvement projects on an ongoing basis.

Create and maintain documentation on Salesforce processes, policies, application configuration, and help-related materials.

Identify cost- and time-saving plug-in tools that will help Humanities Washington accomplish its goals of generating additional earned and privately raised income.

Lead program evaluation and data collection practices to ensure positive movement toward strategic goals.

Manage Humanities Washington’s annual National Endowment for the Humanities (NEH) compliance and reporting work using data stored in Salesforce.

Continuously improve the quality of Humanities Washington’s data collection practices and measurement of progress towards strategic goals.

Additionally, in partnership with the CFO, this position will have the opportunity to oversee the organization’s full IT infrastructure.

Act as the first IT point-of-contact for staff.

Manage the relationship with Humanities Washington’s external IT services/support provider.

Collaborate with the external IT services/support provider on organizational IT strategy and planning.

Participate in creating an inclusive environment for staff and partners.

Qualifications

The ideal candidate will possess the following qualifications and behavioral competencies:

• Active Salesforce Administrator Certification (Salesforce Advanced Administrator preferred).
• Proficiency in declarative point-and-click customization (flows, custom fields, page layouts, Lightning record pages).
• Strong business analysis and communication skills to translate organizational needs into technical solutions.
• Tech skills to: Manage Salesforce profiles, roles, permission sets, and maintain high-quality data through importing, exporting, and deduplication (familiarity with Apsona is helpful).
• Automate processes, including building flows and validation rules.
• Create custom reports and dashboards, and track KPIs for different business units.
• Manage sharing rules, session security, and access controls.
• Create and manage online forms (familiarity with FormAssembly is helpful).
• Business analysis skills to ascertain stakeholder requirements and align Salesforce capabilities with organizational goals.
• Ability to solve problems and a structured mindset for troubleshooting system errors and designing scalable, user-friendly solutions.
• Experience managing release schedules, executing testing cycles, and handling change management during feature rollouts.
• Familiarity and enthusiasm for the humanities, understanding their important role in the cultural sector and communities.
• Sensitivity to different cultures, backgrounds, and beliefs.

Pay

$30,000 - $40,000/year (depending on experience/education)

Schedule

Part-time (20 hours/week), non-exempt