Salesforce Business Systems Analyst

About the role

For this role on this particular client engagement, employer sponsorship of immigration related visa and/or green card status as part of the PERM process will not be available. This is an onsite role requiring the partner to be at the client site five days a week in either Cleveland, Pittsburgh, or Dallas. As a Business Systems Analyst, you will bridge the gap between business needs and technology solutions. You will ensure that the technical implementation aligns with strategic objectives and delivers measurable value. You will specialize in translating complex business requirements into clear, actionable technical specifications, enabling development teams to build solutions that are efficient, scalable, and future ready.

Responsibilities

• Elicit, analyze, and document business and functional requirements
• Collaborate with product owners, architects, developers, and operations teams to translate business needs into solution ready requirements
• Develop process flows, use cases, data mappings, and API/interface specifications
• Develop SQL queries to analyze data that can be used to highlight issues and seek solutions
• Develop data mapping, interface specifications, and integration requirements for cross platform solutions
• Participate in backlog grooming, sprint planning, and user story definition
• Act as a liaison between business stakeholders and technology teams to ensure alignment and clarity
• Identify and understand customer expectations, study existing business processes, program, and legacy system
• Prioritize initiatives based on business needs and requirements
• Perform user acceptance testing
• Perform a functional analysis of existing systems/applications and document findings
• Balance attention to detail while keeping the big picture in mind

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Finance, or related field
• 8 years of experience at systems analysis
• 5 years of experience working in the Agile framework
• 5 years of experience with REST API (Web services) and Microservices
• 3 years' experience with the Salesforce platform
• 3 years' experience at business process modeling
• Demonstrated leadership, problem-solving, and resolution skills
• Self-motivation and strong time management and organizational skills
• Ability to tackle challenging work situations and to resolve conflicts in a positive manner
• Strong communications (verbal and written) skills and solid technical writing experience
• Strong attention to detail to spot discrepancies in transactions or customer information

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time