Salesforce Business Application & Testing Lead

Key Responsibilities

• Support the Salesforce Platform Director in the administration and oversight of the Biomedical Salesforce Testing plan and execution
• Lead the end-to-end testing strategy for Biomedical Salesforce applications, including planning, execution, and reporting
• Collaborate with BSI BA partners to ensure appropriate acceptance criteria are properly defined and documented to support superior testing outcomes
• Collaborate with IT QA to ensure the testing scripts and activities are capturing 90% to 95% of all defects before moving into functional testing
• Define test approaches, test plans, and test cases aligned to business and technical requirements
• Oversee functional test, user acceptance testing, smoke testing and regression testing activities
• Collaborate with product owners, business stakeholders, and development teams to ensure requirements are testable and well understood
• Lead User Acceptance Testing (UAT), including stakeholder coordination, issue triage, and sign-off processes
• Create and maintain the repository of test data for UAT scripts in Jira using Zephyr Scales or other like tools
• Create, maintain, and report UAT metrics including SLAs and KPI outcomes to leadership
• Continuously improving testing processes, tools, and frameworks to enhance delivery quality and speed
• May support the business process owners in evaluating the technical solutions proposed by IT
• Support and lead business activities related to user experience journey mapping, use case development, and user story definition; guide business teams in establishing clear, well-defined requirements, with a preference for prior business analysis experience in requirements development

Required/Minimum Qualifications

• 7+ years of overall experience with 3-5+ years of experience with testing Salesforce Applications, preferably with the Sales Cloud solution
• Bachelor’s degree in Business, Management Information systems or related
• Sales process experience, in Salesforce preferable
• Strong leadership skills and the ability to drive change
• Experience in end-to-end large scale system CRM implementations, preferably Salesforce experience
• Proficient with agile methodology and agile tools, Jira, Trello, etc. as well as proven application release management capabilities
• Experience in leading the development of a UAT approach, which includes writing text scripts and facilitating the execution of UAT
• Proven experience in Business Analysis and User Acceptance Testing. Experience documenting requirements, journey mapping, use case development, user story definition in a PLUS!