Salesforce Business Analyst

About the role

This role requires defining the system landscape, identifying gaps between current and desired end-states, and delivering a CRM solution with working knowledge in data migration and integration. The position demands demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g., functional lead, work-stream lead).

Must-Have Technical/Functional Skills

• Sales and service certifications required
• FSC certification preferred
• Banking and financial services experience preferred

Responsibilities

• Execute quick POC
• Write user stories aligning to product capabilities of Financial Service Cloud and Experience Cloud
• Hands-on work on the existing Salesforce implementation
• Lead defining and practical business solutions based on Salesforce.com technology; lead executive discovery sessions
• Understand requirements (functional and technical) needed to address client needs
• Perform routine administration functions for Salesforce.com
• Create documentation (e.g., training, communications, release notes, user stories, test scripts, process flows) associated with Salesforce projects
• Actively co-ordinate and participate in SIT and UAT
• Co-ordinate with business and IT stakeholders
• Onsite-offshore co-ordination
• Report regular progress on projects
• Testing and training strategies

Qualifications

• Bachelor of Computer Science

Pay

$120,000 to $140,000 per year