Salesforce Business Analyst

About the role

This remote role supports the Centers for Medicare & Medicaid Services (CMS) activities. As a Salesforce Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer to collect business requirements, write them in the Gherkin method, and create system documentation supporting business and IT activities.

Responsibilities

• Designing Salesforce solutions, creating and refining complex data models, working with external integration, automating business processes, and working on additional custom functionality to meet the business needs
• Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation
• Conveying ideas or requirements in written form, as well as understanding and incorporating written feedback (this is 95% of the role)
• Working with the internal technical team to discuss proposed solutions and understand how a scrum team and release process works as well as interpret what the client says
• Creating PowerPoint presentations or documents to convey solutions to customers
• Participating in or leading discussions with the customer
• Capturing high quality notes and action items and incorporating feedback into the next iteration
• Creating clear and concise user stories and reviewing them with internal technical teams and customers to ensure both parties are clear on what's proposed

Required knowledge areas

PRODUCT: Our Salesforce product is custom coded, so candidates need to understand Salesforce vernacular and processes.

PROCESS: We operate in relatively industry standard ways, so having a technical background helps you understand our processes – how a scrum team operates, how we go from business need to requirements to user stories to development and beyond. However, we receive a large amount of customer review/feedback on every single presentation, document, and user story.

POLICY: A background in the No Surprises Act or healthcare policy is preferred, but if candidates don't have it, they need to be capable and willing to learn.

Requirements

• Bachelor's degree or higher
• Possess valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant – Salesforce certification will be verified on Trailhead
• 6+ years of working with business processes and re-engineering
• 5+ years capturing requirements and writing using the Gherkin method
• 3+ years capturing and writing user stories
• 3+ years business processes and business analysis experience in a system engineering or software application environment
• In-depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
• Hands-on experience using JIRA, Confluence, and SharePoint
• Proficient using MS Office, including Word, Excel, and PowerPoint
• Experience working in a Scrum and/or SAFe Agile environment
• Proficient designing and building reports

Preferred skills

• Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist
• Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or health insurance/healthcare experience
• Experience working with data and completing data analysis activities
• Experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application

Benefits

• Medical, dental, and vision coverage
• Spending accounts
• Life insurance
• Voluntary plans
• Participation in a 401(k) plan