Salesforce Business Analyst

About the role

This long-term contract position is based in Boston with a hybrid work schedule (locals required).

Responsibilities

• Conduct business process analysis and documentation
• Work with Agile or hybrid project environments
• Collaborate with non-technical stakeholders to communicate effectively
• Support accessibility compliance and public-facing applications
• Ensure regulatory and compliance sensitivity in all processes
• Create clear documentation and maintain effective communication

Requirements

• Bachelor’s degree in information systems, Business Administration, Public Administration, or related field
• 7+ years of experience as a Business Analyst, preferably in government or public sector IT
• Hands-on experience with Salesforce (configuration, reporting, workflows)
• Strong understanding of business process analysis and documentation
• Experience working in Agile or hybrid project environments
• Excellent communication skills, especially with non-technical stakeholders

Preferred Qualifications

• Experience with government systems, public sector data, or transportation-related services
• Familiarity with tools such as APIs, middleware, and data governance practices
• Experience with Salesforce certifications (e.g., Administrator, Business Analyst)

Key Competencies

• Public sector awareness and accountability
• Stakeholder engagement across diverse departments
• Process improvement and service optimization
• Data analysis and reporting
• Regulatory and compliance sensitivity