Salesforce Administrator

About the role

We are seeking a Salesforce Administrator to lead our frontline technical support and serve as the primary steward of our Salesforce environment. This role is essential in maintaining and optimizing the integrations between Salesforce and our mission-critical SaaS stack.

Key Responsibilities

• Salesforce Ecosystem & SaaS Integration

• Declarative Administration & Governance
• Manage and optimize the core Salesforce engine, including Permission Sets/Groups, User Access Rules, Sharing Rules, and Profiles.
• Own and evolve the declarative layer of Salesforce, including Flow automation, user access configuration, and UI customization.
• Define and maintain platform-wide configuration standards to ensure consistency, scalability, and long-term maintainability of the Salesforce environment while ensuring all configurations adhere to established platform standards and best practices.
• Standards & Naming Conventions
• Establish and enforce naming conventions across permission sets, flows, automation, reports, and other metadata.
• Act as a steward of platform consistency, reducing duplication and ensuring a cohesive user and system experience.
• Scalable Access Control
• Design and manage a scalable access control model, leveraging Permission Sets and Permission Set Groups to align user access with functional roles.
• Cross-Platform Integration
• Collaborate with the IT Systems Administration team to maintain, support, and capitalize on integrations between Salesforce and key tools (Slack Enterprise Grid, Gmail/Google Workspace, DocuSign, RingCentral, Asana, etc.).
• Partner with engineering and systems teams to ensure all configuration aligns with broader platform architecture and integration patterns.
• Workflow & Platform Optimization
• Build and refine Flow automations, Service/Messaging routing, and Quick Actions to ensure Salesforce acts as a unified hub for all business communications.
• Proactively identify and remediate configuration inconsistencies, redundant automation, and opportunities for simplification.
• User Experience Consistency
• Partner with departmental stakeholders to refine Page Layouts and Lightning Pages, ensuring the interface is tailored to specific user-group workflows.
• Maintain consistency across user experience components, including Lightning Pages, Page Layouts, and record-level interactions.
• Helpdesk Leadership & Operational Oversight
• Support Management
• Supervise the intake, routing, and resolution of all support tickets.
• Lead the operational transition from Asana tasks to Salesforce Cases.
• Gatekeeping & Triage
• Validate reported issues to distinguish between training needs and system bugs.
• Manage the escalation path to the Platform Systems (engineering) team.
• Team Leadership
• Work alongside the current Data Analyst & Support Supervisor to take on full oversight of the help desk function within an initial onboarding period.

Required Experience & Certifications

• Minimum Salesforce Certified Administrator.

• Additional certifications (Service Cloud Consultant, Platform App Builder) are a strong advantage.

• Platform Expertise & Governance

• 3+ years of Salesforce administration, including deep experience with Flow, Permission Set Groups, and complex sharing models.
• Must possess a strong understanding of Salesforce configuration best practices, including permission model design, Flow governance, and metadata organization.

• SaaS Stack Proficiency

• Proven experience managing or supporting Salesforce integrations with Slack Enterprise Grid, Google Workspace, DocuSign, Asana, and RingCentral.

• Leadership

• 1 year minimum in a help desk supervisor or lead role within a Salesforce-centric service organization.

• Development & Release Collaboration

• Experience working in environments with established development and release processes, collaborating effectively with engineering teams.

• Technical Proficiency

• Expertise in Salesforce declarative automation and troubleshooting.
• Strong understanding of API-driven integrations and how they impact user workflows.
• Ability to translate stakeholder "business needs" into "robust, secure solutions."

Preferred "Plus" Skills

• Agentic AI: Familiarity with Salesforce AI tools (Einstein/Agentforce) or experience utilizing AI to streamline support workflows.

• Industry Context

• Previous experience in the Vacation Rental Management (VRM), Hospitality, Property Management, or Real Estate space is a plus.

Compensation & Benefits

• Salary Range: $105,000-$120,000

• Comprehensive Medical, Dental, and Vision Insurance (100% employer-paid options for employees and dependents)

• 401(k) with up to 5% company match

• Employer-paid Life/AD&D

• Generous Paid Time Off (PTO)

• Paid Sick Leave

• 9 Paid Holidays

This is a fully remote position, but some travel is required for onsite team meetups. Up to 4 times per year. Preference is given to candidates in Mountain, Pacific, and Hawaii time zones.

Dream Resorts conducts pre-employment background checks and drug screening, as well as participates in E-Verify.