Salesforce Administrator (Analyst III).

This position is open to current residents of Colorado only.

About the Department

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement, and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

Benefits

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• MotivateMe employee wellness program
• Excellent work-life programs, such as flexible schedules, training, and more
• Access to participate in employer-supported employee affinity spaces
• RTD EcoPass Commuter Program
• Some positions may qualify for the Public Service Loan Forgiveness Program

For more information, visit https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs.

About the Role

This position supports both the existing Salesforce applications as part of day-to-day maintenance and operations as well as configuring new solutions. It is part of a highly collaborative agile team that assists with prioritizing and completing work, including system maintenance, support, reporting, configuration, training, and documentation. For mission-critical business situations, this position requires readiness for stand-by or on-call duty outside regular business hours. The role involves independent analysis, evaluation, and application of judgment to address issues concerning application functionality or user interfaces.

Responsibilities

• Complete user maintenance, including adding new users, amending existing accounts, checking system permissions on user profiles, and determining and creating data rules
• Manage data coming into the Salesforce application from source systems via Data Loader or API
• Build reports and dashboards exposing information from data in Salesforce or other data sources, using Salesforce.org or Tableau through dedicated connectors
• Customize and develop pages and views to meet user needs (e.g., adding picklist values, amending page layouts, creating assignment rules)
• Build flows and triggers to support process flows
• Create permission sets and sharing rules
• Coordinate and produce technical documentation for the Salesforce team and training materials (e.g., handouts, release notes, user-update notifications) for technical and non-technical users
• Participate in training activities for staff
• Test new code and direct system and user testing
• Analyze complex issues and use knowledge from training or research to resolve Salesforce issues, configure the system, and make code changes to meet user and business needs within department guidelines
• Assist with the deployment of new objects and changes to the system, including test cases and package development
• Suggest improvements for features and capabilities of the Salesforce platform to enhance manual or automated processes

Pay

• Hourly: $28.59 - $41.24
• Biweekly: $2,286.92 - $3,299.22
• Monthly: $4,955.00 - $7,148.31

Schedule

This position offers hybrid workplace options but requires reporting to the listed address at the supervisor’s discretion and based on business need, including at least one required team meeting per month.

Requirements

• Must be a Colorado resident at the time of application
• Must pass a thorough background check prior to employment, including the E-Verify process

Qualifications

Minimum Qualifications:

Experience Only: Six (6) years of relevant experience in an occupation related to the work assigned, including:

• Technical aptitude and logic (database/programming concepts)
• Customer service/troubleshooting user-reported issues
• Designing reports and/or dashboards based on organized data
• Auditing database records
• Authorizing step-by-step user guides
• Participating in software testing and Agile project teams
• Previous Salesforce experience

OR

Education and Experience: A combination of related education and/or relevant experience equal to six (6) years.

Preferred Qualifications:

• Salesforce Administrator Certification
• Experience with Tableau reporting
• Experience performing similar duties as a State of Colorado classified employee

Additional Information

CDLE has implemented a pilot program awarding Disability Hiring Preference Points, similar to the Veterans’ Preference Points program. Applicants may opt into either program during the application process for additional points. For more details, visit https://sites.google.com/state.co.us/disability-hiring-preference/home.

Attachments of any kind will not be accepted during the application process. Applicants must thoroughly document education and work history in the application system.