Sales Training Specialist

About the Role

As our Sales Training Specialist, you’ll own the full lifecycle of Havenpark’s sales onboarding experience, from curriculum design and cohort facilitation to performance tracking and continuous improvement. You’ll be a trusted partner to sales managers, field leadership, and cross-functional teams, ensuring that every new hire is equipped, confident, and ready to deliver results.

What You’ll Do

• Sales Onboarding Program Ownership
• Lead the end-to-end execution of Havenpark’s cohort-based new hire sales onboarding program, designed to accelerate speed-to-performance for Sales & Leasing Agents
• Develop deep expertise in Havenpark’s sales process, operational workflows, systems, and customer experience standards, and serve as a go-to resource for the sales organization
• Manage all program logistics: cohort scheduling, communications, materials, learning systems administration, stakeholder coordination, and learner support
• Serve as the program owner responsible for keeping all training content current, accurate, and aligned with evolving business priorities, processes, and tools
• Training Facilitation & Learner Experience
• Facilitate engaging, high-impact learning experiences using a blend of instructor-led training, coaching, role play, hands-on practice, and systems training
• Deliver training both in-person at hub locations and virtually, adapting your facilitation style to drive engagement and learning retention in both formats
• Support new hires through the transition from training into the field by partnering with sales managers to reinforce learning application and performance expectations
• Curriculum Design & Content Development
• Design, develop, and maintain scalable onboarding curriculum, facilitator guides, learner resources, job aids, and blended learning experiences
• Ensure all materials support operational consistency, learner engagement, and practical readiness for the field
• Performance Measurement & Continuous Improvement
• Evaluate onboarding effectiveness through performance metrics, learner feedback, assessments, field observations, and stakeholder input
• Identify gaps, implement improvements, and track the impact of training on sales performance and business outcomes
• Cross-Functional Partnership
• Collaborate closely with Sales, Revenue, Operations, People Operations, and L&D leadership to align training solutions with business need
• Partner with field leadership to stay current on operational realities and proactively evolve training programs to reflect them

What You Bring

• 2–4 years of experience in learning & development, sales training, or property management training, with a track record of programs that actually move the needle
• Proven facilitation skills in both in-person and virtual environments
• Strong instructional design and content development capabilities
• Program and project management experience; you can own a complex program and keep all the moving parts on track
• Excellent communication and presentation skills, with the ability to engage audiences at all levels
• A data-informed mindset: you measure what matters and use insights to improve
• Proficiency with Microsoft 365, CRM platforms, and virtual learning tools
• An extreme ownership mentality; you don’t wait to be told what needs fixing
• Bachelor’s degree required
• Ability to travel approximately every three weeks to support in-person training delivery across the U.S.
• Ability to pass a criminal background check