Sales Training Specialist

About the Role

Lead the end-to-end execution of Havenpark’s cohort-based new hire sales onboarding program, designed to accelerate speed-to-performance for Sales & Leasing Agents. Develop deep expertise in Havenpark’s sales process, operational workflows, systems, and customer experience standards—and serve as a go-to resource for the sales organization.

• Manage all program logistics: cohort scheduling, communications, materials, learning systems administration, stakeholder coordination, and learner support.
• Serve as the program owner responsible for keeping all training content current, accurate, and aligned with evolving business priorities, processes, and tools.

Responsibilities

Training Facilitation & Learner Experience

• Facilitate engaging, high-impact learning experiences using a blend of instructor-led training, coaching, role play, hands-on practice, and systems training.
• Deliver training both in-person at hub locations and virtually, adapting your facilitation style to drive engagement and learning retention in both formats.
• Support new hires through the transition from training into the field by partnering with sales managers to reinforce learning application and performance expectations.

Curriculum Design & Content Development

• Design, develop, and maintain scalable onboarding curriculum, facilitator guides, learner resources, job aids, and blended learning experiences.
• Ensure all materials support operational consistency, learner engagement, and practical readiness for the field.

Performance Measurement & Continuous Improvement

• Evaluate onboarding effectiveness through performance metrics, learner feedback, assessments, field observations, and stakeholder input.
• Identify gaps, implement improvements, and track the impact of training on sales performance and business outcomes.

Cross-Functional Partnership

• Collaborate closely with Sales, Revenue, Operations, People Operations, and L&D leadership to align training solutions with business needs.
• Partner with field leadership to stay current on operational realities and proactively evolve training programs to reflect them.

Requirements

• 2-4 years of experience in learning & development, sales training, or property management training—with a track record of programs that actually move the needle.
• Proven facilitation skills in both in-person and virtual environments.
• Strong instructional design and content development capabilities.
• Program and project management experience—you can own a complex program and keep all the moving parts on track.
• Excellent communication and presentation skills, with the ability to engage audiences at all levels.
• A data-informed mindset—you measure what matters and use insights to improve.
• Proficiency with Microsoft 365, CRM platforms, and virtual learning tools.
• An extreme ownership mentality—you don’t wait to be told what needs fixing.
• Bachelor’s degree required.
• Ability to travel approximately every three weeks to support in-person training delivery across the U.S.
• Ability to pass a criminal background check.

Benefits

• Competitive salary.
• Comprehensive health benefits.
• Generous PTO and paid holidays.
• 401(k) with a 6% company match.
• Infinite opportunities to learn, develop, and sharpen skills.