Sales Training Lead - barre3 Portland (Pearl District)

About the role

The Sales & Training Lead at Barre3 is responsible for growing attendance, driving in-studio sales, and supporting the Studio Operations team. They lead by example in implementing sales processes and providing ongoing training and continued education for the team.

Responsibilities

• Drive two revenue streams: class revenue and retail revenue.
• Utilize the sales process and promotional marketing to sell class packages, memberships, and retail products; leading by example in implementing the process with the studio operations team members.
• Participate in studio team meetings reviewing studio KPIs and creating action plans to meet team, revenue, and utilization goals.
• Deliver proactive customer service, engaging clients in the sales journey and beyond to increase client retention rates and average spend.
• Leverage CRM, automated communications, and individualized follow-up to grow conversion rates amongst new and new-ish clients and reduce churn amongst existing clients.
• Leads trainings and continued education for Studio Operations teams.
• Partners with the Studio Manager to meet the studio’s KPIs.
• Partner with the Studio Manager to execute private events, local partnerships, and offsite events as needed.

Key Job Duties

• Builds strong client relations with barre3 clients by creating a warm and supportive environment.
• Lead by example and support training for Studio Operations team.
• Upsell and convert new and current clients to membership by utilizing the barre3 sales process and assigned follow-up.
• Independently make decisions related to high-level customer service & support Studio Operations team members on customer service questions.
• Actively work towards hitting studio KPIs in partnership with the Studio Manager.
• Stays up to date with best-in-class customer service mentality and provides recommendations for cleaning, maintenance, sales, and client experience in order to maintain best-in-class experience.
• Execute strong communication skills and a professional presence to staff and clients.
• Maintain an organized, clean, and welcoming studio environment as stated in the daily shift checklist.
• Works 15-20 onsite hours per week with a focus on high traffic times and including a minimum of one weekend day.

Requirements

• Customer-service experience
• Strong written and verbal communication skills
• Excellent organizational and time-management skills
• Experience using Google Docs, Slack, and CRM management preferred
• Alignment with barre3 Core Values: Stronger Together, Practice Authenticity, Give Generously, Love of Learning, Make it Happen

Benefits

• Competitive compensation
• A casual office environment where everyone is welcome and respected to come as they are
• Free unlimited access to barre3 online and barre3 Portland studio classes (complimentary membership for you and 1 additional person)
• Up to 40% off barre3 retail products
• Mission-driven and values-oriented company
• Telehealth benefits