Sales + Training Lead - barre3 Portland (Pearl District)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Drive two revenue streams: class revenue and retail revenue.
  • Utilize the sales process and promotional marketing to sell class packages, memberships, & retail products;
  • leading by example in implementing process with studio operations team members
• Participate in studio team meetings reviewing studio KPIs and creating action plans to meet team, revenue, and utilization goals
• Deliver proactive customer service, engaging clients in the sales journey and beyond to increase client retention rates and average spend
• Leverage CRM, automated communications, and individualized followup to grow conversion rates amongst new and new-ish clients and reduce churn amongst existing clients
• Leads trainings and continued education for Studio Operations teams
• Partners with Studio Manager to meet the studio's KPI's
• Partners with Studio Manager to execute private events, local partnerships, and offsite events as needed

Key Job Duties

• Builds strong client relations with barre3 clients by creating a warm and supportive environment
• Lead by example and support training for Studio Operations team
• Upsell and convert new and current clients to membership by utilizing the barre3 sales process + assigned follow up
• Independently make decisions related to high level customer service & support Studio Operations team members on customer service questions
• Actively work towards hitting studio KPIs in partnership with the Studio Manager
• Maintains an organized, clean, and welcoming studio environment as stated in the daily shift checklist
• Works 15-20 onsite hours per week with a focus on high traffic times & including a minimum of one weekend day