Sales Trainer

About the role

The Customer Care Center Sales Trainer works with our customer-facing representatives to strengthen sales effectiveness, call quality, compliance awareness, and trainee readiness within our remote call center environment.

Responsibilities

• Provide sales training and coaching to strengthen product positioning, objection handling, call control, and successful sales conversion
• Lead live call demonstrations, trainee shadowing, and guided practice sessions to demonstrate customer engagement standards and prepare trainees for independent performance
• Coach representatives on tone, pacing, confidence, and sales presence to help them manage complex customer conversations with professionalism
• Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver targeted coaching in sales techniques, underwriting knowledge, procedures, and soft skills
• Create and refine call guidelines and objection-handling frameworks that provide clear, compliant, and effective guidance for common sales scenarios
• Partner with the Training team, Team Leads, and Supervisors to communicate performance trends, escalate improvement opportunities, and support consistent training outcomes
• Continuously improve training delivery, classroom facilitation, and coaching methods to increase trainee readiness, consistency, and long-term performance
• Model high energy, positivity, patience, and encouragement while supporting representatives through the learning process

Requirements

• High school diploma, equivalent required; additional education preferred
• Active Property & Casualty or Personal Lines insurance license
• Minimum of five years of sales experience in a call center environment, preferably in insurance sales
• Excellent verbal and written communication skills, including the ability to explain concepts clearly and provide constructive feedback

Qualifications

• Associate degree or higher
• Minimum of two years of experience in insurance underwriting and/or team supervision
• Minimum of five years of experience with personal lines insurance sales
• Collector car insurance experience is a plus; enthusiasm for the collector community is highly valued

Skills

Highly skilled in insurance sales, able to coach and develop others, and improve customer experience. Must have strong communication and interpersonal skills, as well as the ability to handle objections and close sales effectively.

Benefits

Health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral program

Pay

$70-85k/yr – depending on experience level

Schedule

Full-time position, with flexibility for remote work from anywhere in the continental US