Sales Trainer

About the role

The Customer Care Center Sales Trainer works with our customer-facing representatives to strengthen sales effectiveness, call quality, compliance awareness, and trainee readiness within our remote call center environment.

Responsibilities

• Provide sales training and coaching to strengthen product positioning, objection handling, call control, and successful sales conversion
• Lead live call demonstrations, trainee shadowing, and guided practice sessions to demonstrate customer engagement standards and prepare trainees for independent performance
• Coach representatives on tone, pacing, confidence, and sales presence to help them manage complex customer conversations with professionalism
• Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver targeted coaching in sales techniques, underwriting knowledge, procedures, and soft skills
• Create and refine call guidelines and objection-handling frameworks that provide clear, compliant, and effective guidance for common sales scenarios
• Partner with the Training team, Team Leads, and Supervisors to communicate performance trends, escalate improvement opportunities, and support consistent training outcomes
• Continuously improve training delivery, classroom facilitation, and coaching methods to increase trainee readiness, consistency, and long-term performance
• Model high energy, positivity, patience, and encouragement while supporting representatives through the learning process

Requirements

• High school diploma, equivalent required; additional education preferred
• Active Property & Casualty or Personal Lines insurance license
• Minimum of five years of sales experience in a call center environment, preferably in insurance sales
• Excellent verbal and written communication skills, including the ability to explain concepts clearly and provide constructive feedback

Qualifications

• Associate degree or higher
• Minimum of two years of experience in insurance underwriting and/or team supervision
• Minimum of five years of experience with personal lines insurance sales
• Collector car insurance experience is a plus; enthusiasm for the collector community is highly valued

Skills

• Strong interpersonal and communication skills
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of insurance sales techniques and principles
• Proficiency in using CRM systems and other relevant software

Benefits

• Health insurance (medical, dental, vision)
• Flexible spending & health savings accounts
• Life insurance
• Retailer plan
• Paid time off
• Overtime availability
• Employee referral program

Pay

$70-85k/yr – depending on experience level

Schedule

Full-time position, with flexibility for remote work from anywhere in the continental US