Sales Team Manager

Responsibilities and Duties

• Sales
• Ensure customer service at the level set by the company’s core values
• Present revenue and profitability growth opportunities to the leadership team
• Develop and execute communication with commercial sales accounts
• Work with Store Managers on employee schedules
• Promote price match guarantee
• Help move Discontinued, Obsolete and special orders not picked up
• Seek out new customers through permits, developments, and new territories
• Review large customer accounts and keep them within boundaries
• Ensure sales team follows all GBLY’s policies and procedures
• Collaborate with commercial sales group, Store Managers, Director of Ops, and merchandising team
• Identify opportunities for revenue growth
• Showroom Presentation
• Work with store managers to maintain showroom standards
• Maintain activity with other retailers, competition, and out-of-industry
• Make suggestions to improve showrooms to increase sales
• HR
• Hire and train new members of the sales team
• Evaluate and correct training as needed
• Partner with merchandising team and coordinate regular product training
• Complete team evaluations and coaching
• Financials
• Manage and report on KPIs on a monthly/quarterly/yearly basis
• Plan who may need more guidance and training
• Review reporting and the performance of KPIs
• Manage all action plans related to the sales team
• Administration
• Attend meetings as needed
• Build processes for the sales team
• Ensure outside sales teams utilize their calendars
• Ensure sales team follows orders and customers through the sale/pickup/delivery process
• Communications
• Travel to all store locations as needed
• Respond to calls, emails, and texts within company protocol

Qualifications

• Ability to communicate well with all levels of personnel, management, and outside contacts
• Strong organizational skills and attention to detail
• Ability to work independently with limited supervision
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office programs including Word, Excel, Outlook, and PowerPoint
• Experience with Epicor software preferred
• Ability to work in a team environment and produce results with fellow team members
• 5+ years of sales experience in a retail environment