Sales Team Lead

Key Responsibilities

• Lead, coach, and develop team members to achieve individual and team performance goals.
• Monitor key performance indicators and proactively identify opportunities for improvement.
• Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
• Provide guidance and support on escalations, complex cases, and day-to-day operational challenges.
• Ensure adherence to company processes, policies, and quality standards.
• Drive accountability by setting clear expectations and following up on commitments.
• Collaborate with cross-functional teams to improve workflows, processes, and customer outcomes.
• Deliver regular reporting on team performance, trends, risks, and opportunities.
• Identify training needs and implement development plans to strengthen team capability.
• Foster a positive, high-performance culture focused on results, ownership, and continuous improvement.

Skills, Knowledge & Expertise

• Leadership and people development
• Communication and interpersonal skills
• Decision-making and problem-solving
• Time and priority management
• Accountability and ownership
• Performance management
• Process improvement and operational excellence

Job Benefits

• Health Care Coverage (80% covered by YouLend, 20% employee contribution)
• Medical Plan (Choice of 5 different plans through United Healthcare)
• Dental plan coverage
• Vision plan coverage
• Retirement - 401K match ($1 for $1 up to 5% of salary)
• Basic Life & AD&D Insurance
• International travel insurance covered if traveling abroad for work purposes
• Paid Time Off (20 working days + US public holidays)
• Paid Office Parking