Sales Team lead

Location: Tempe, AZ

About the role

As a Team Lead, you’ll be a part of bringing humanity to business. You’ll support and motivate your team to ensure they’re on track to meet goals, answer associates' questions, address issues, and handle customer escalations while ensuring quality customer experience on every call. You’ll report to the Service Delivery Manager and act as the first line manager for your team.

Responsibilities

• Act as a leader to encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
• Coach associates to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes.
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team.
• Motivate and develop your team with open, honest feedback and acknowledgment of a job well done.
• Continuously promote a performance-driven culture and work toward reaching for amazing.
• Engage and support your team to ensure they have the proper tools and systems to accomplish day-to-day tasks.
• Consistently mentor and inspire others.

Requirements

• Associate degree, technical school, or equivalent work experience.
• Sales leadership experience.
• Customer-focused mindset.
• Computer savvy.

Benefits

• Knowledgeable, encouraging, supporting, and present leadership.
• Diverse and community-minded organization.
• Career growth and learning opportunities for aspiring minds.
• Competitive compensation and performance bonus opportunities.
• Comprehensive benefits package with potential surprises.

About TTEC

Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by delivering amazing service and technology, but also humanity. We ensure all employees feel valued and comfortable being their authentic selves at work.