Sales Team Lead

Key Responsibilities

• Lead by example through strong customer engagement and solution-based selling
• Help drive daily sales performance and support store revenue goals
• Coach team members on customer interaction, attach sales, objection handling, and closing
• Make sure customers are greeted quickly and professionally by staff
• Uncover the “need behind the need” by asking strong questions and guiding customers toward the right products
• Support the team in selling across multiple categories including sealed product, singles, accessories, and event-related items
• Maintain awareness of current market trends, hot items, and store events
• Protect margins through steady awareness of asset protection. Ensure staff maintains the sales floor clean, organized, stocked, and presentable
• Lead reps with their merchandising, restocking, binder/wall presentation, and product visibility
• Support management in enforcing company policies, processes, and expectations
• Communicate daily priorities, promotions, and team focus areas
• Monitor staff performance on shift and escalate concerns when needed
• Aid in training new team members on sales standards, store expectations, and customer interaction
• Ensure store operations run smoothly during busy periods, weekends, and major releases
• Support event days and high-traffic weekends with urgency and professionalism

Qualifications

• Prior retail, sales, or hobby store experience preferred
• Leadership or key-holder experience strongly preferred
• Strong customer service and communication skills
• Comfortable giving direction and holding peers accountable in a respectful way
• Strong personal accountability, punctuality, and professionalism
• Interest in trading card games and hobby culture preferred
• Working knowledge of major TCG titles is a major plus
• Ability to problem-solve in real time and stay calm under pressure
• Must be dependable and able to work weekends, peak hours, and event-heavy schedules

Preferred Traits

• Sales-minded, while maintaining customer-first
• Good judgment with customers and staff
• Understands how to balance relationship-building with business needs
• Team player looking to learn new things daily