Sales Team Lead

About the Role

As a Sales Lead at UGG, a division of Deckers Brands, you play a critical role in creating the best possible customer experience. You will stay current on all products, promotions, and marketing initiatives to engage with customers and respond to their needs effectively. You will also communicate the brand’s sustainability initiatives and social and ethical commitments while sharing your passion for our products. Operating as part of a dynamic team, you will collaborate to achieve business goals.

Responsibilities

• Create personalized shopping experiences that drive brand loyalty.
• Greet customers promptly and courteously, adhering to our Service Training Program.
• Address all customer questions accurately before they leave the store.
• Provide exceptional service from start to finish, including communicating our return policy.
• Maintain a positive, cheerful attitude with customers and team members while promoting the store and brand image.
• Make yourself available to assist both in-store and phone customers.
• Operate the cash register, handle money accurately, and check inventory daily.
• Ensure products are stocked and available, and merchandise product according to Visual Merchandising standards.
• Maintain a clean and organized back-stock area and employee break area, including daily cleaning tasks.
• Practice safety-consciousness and respond to theft in accordance with company policies.
• Promote a positive work environment by recognizing outstanding performance and maintaining a respectful workplace.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills.
• Ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self-starter with excellent team-building skills.
• Ability to multi-task in a fast-paced environment.
• Flexibility in schedule and hours to meet business needs.
• Physical ability to stand for extended periods.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Skills

• Ensure the highest level of customer service as outlined in our Service Training Program.
• Prioritize brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Maintain knowledge of current trends and styles.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Benefits

• Competitive pay.
• Employee discounts and perks.
• Global contests and recognition programs.
• Opportunities for growth and development.