Sales Team Lead

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.

About the role

Our Sales Leads are critical to the success of our stores. As a Sales Lead, it’s your job to create the best possible customer experience. You stay current in your knowledge of all products, promotions, and marketing initiatives to engage with customers and respond to their needs. You also communicate the brand’s sustainability initiatives and social and ethical commitments while sharing your passion for our products. Operating as part of a dynamic team, you cooperate to achieve business goals.

Responsibilities

• Create personalized shopping experiences that drive brand loyalty
• Greet customers promptly and courteously, modeling our Service Training Program
• Address all customer questions accurately before they leave the store
• Provide exceptional service from start to finish, including communicating our return policy
• Maintain a positive, cheerful attitude with customers and team members while adhering to the store dress code
• Operate the cash register, handle money accurately, and check inventory daily
• Ensure products are stocked and available, and merchandise product according to Visual Merchandising standards
• Maintain a clean and organized back-stock area and employee break area, including daily vacuuming, sweeping, and dusting
• Practice safety-consciousness and respond to theft in accordance with store policies
• Promote a positive work environment by recognizing outstanding performance and maintaining a respectful workplace
• Make yourself available to assist both in-store customers and those who call on the phone

Requirements

• Two (2) years of retail store experience preferred
• High School Diploma
• Excellent verbal and written communication skills
• Ability to convey the Deckers Brands Vision and Mission to team members and customers
• Highly motivated team player and self-starter with excellent team-building skills
• Ability to multi-task in a fast-paced environment
• Flexibility of schedule and hours to meet business needs
• Physical ability to stand for extended periods
• Proficient in Microsoft Office suite
• Valid driver’s license

Skills

• Ensure the highest level of customer service, as outlined in our Service Training Program
• Prioritize brand and product knowledge training and share this in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Contribute to a team and cooperate to achieve goals
• Maintain knowledge of current trends and styles
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

Benefits

As part of the Deckers Family, you’ll discover a wide range of benefits, including:

• Competitive pay
• Employee discounts and perks
• Global contests
• Opportunities for growth and development

Pay

The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job-related skills, experience, and relevant education or training. The starting pay for this role is $19.50 per hour.