Sales Team Lead

About the role

Lead a team responsible for sales support and issue resolution for less experienced agent partners in the small group segment. Streamline account management functions to maintain and grow the book of business through effective processes. Assist with escalated customer issues in partnership with cross-functional departments to ensure quick resolution and problem-solving.

Responsibilities

• Manage sales and account retention activities within the assisted territory.
• Oversee quality and consistency of deliverables on sales-related products and services to agent partners.
• Engage in cross-collaboration and alignment with Southeast and West Michigan small group sales teams.
• Assist in developing and implementing sales strategies for a large scope of agent partners.
• Support the ongoing growth of team members through proactive knowledge and skills building.
• Resolve escalated customer issues.
• Ensure all customer requests are responded to timely and tracked effectively.

Requirements

• High School Graduate or GED equivalent required; Bachelor’s Degree in a related field preferred.
• Minimum of five (5) years of BCBSM/BCN and/or related field experience, including at least two (2) years in a leadership role.
• Valid Michigan Accident and Health Insurance License required.
• Excellent analytical, presentation, problem resolution, sales, verbal, and written communication skills.
• Well-developed forecasting, organizing, planning, and scheduling skills.
• Proficient in current industry-standard PC applications and systems.