Sales Support Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise, mentor and manage a team of Sales Administrators and Lead Sales Administrators, ensuring alignment with company processes and goals.
• Cook up and oversee the accurate entry of all contracts (rental, sales, overhaul, and maintenance) into the CMMS (Computer-based Maintenance Management System).
• Manage the complete invoicing process, ensuring accuracy and timely submission to customers through the CMMS.
• Oversee the generation of shipping documents and approve freight invoices to ensure compliance with operational and financial standards.
• Support the Business Development team by coordinating and overseeing the accurate entry of quotes into CMMS.
• Maintain the integrity of data in EAM, including invoicing, sales orders, customer information and documentation.
• Ensure the completeness and accuracy of monthly reporting, including backlog, forecast (fct) and actuals.
• Update and maintain the sales forecast in alignment with the sales and business development team.
• Possess working knowledge of customs duties, transportation requirements and Incoterms to ensure accurate international order processing and compliance.
• Act as the primary point of escalation for internal and external customer inquiries related to sales administration activities.
• Develop and implement best practices, standard operating procedures and continuous improvements for the sales support process.
• Lead regular team meetings to communicate updates, address challenges and promote collaboration across teams.
• Collaborate closely with Sales, Finance, Operations and Management to align sales support activities with broader organizational goals.
• Provide performance feedback, coaching and contribute to employee development within the Sales Administration team.
• Uphold a professional and positive company image in all interactions with clients, vendors, business partners and visitors.

QUALIFICATIONS AND EXPERIENCE

• A High School Diploma or GED required; an Associate’s or Bachelor’s degree in Business Administration or a related field strongly preferred.
• 5–10 years of experience in Sales Support, Sales Administration, Customer Service or Order Management.
• Previous supervisory or team leadership experience (typically managing 3–5 employees).
• Experience in an international B2B environment.
• Background in equipment rental, industrial equipment, logistics, manufacturing, aftermarket parts or other technical industries.
• Experience working with cross-functional teams including Sales, Operations, Procurement, Logistics and Finance.
• Strong knowledge and experience with ERP/CMMS systems (order entry, invoicing, contract management).
• Advanced proficiency in Microsoft Office products, including Outlook, Excel, Access, Word and PowerPoint.
• Strong organizational, analytical and problem-solving skills.
• Ability to manage and prioritize multiple tasks under tight deadlines.