Sales Support Specialist (Senior)

About the role

PHOTOMATE is seeking an experienced Senior Sales Support Specialist to provide operational and administrative support to the sales team and customers in Romania. This role requires excellent communication skills, attention to detail, and the ability to manage multiple priorities with confidence in a fast-paced international environment.

Responsibilities

• Providing day-to-day administrative support to the local Sales Managers, including documentation, reporting and coordination of business activities.
• Managing the entire order fulfilment process, from order entry through to delivery, ensuring accuracy and efficiency at every stage.
• Communicating with customers to resolve enquiries relating to orders, deliveries and services, while maintaining a high level of customer satisfaction.
• Working closely with Sales, Logistics, Finance and other internal departments to ensure smooth business operations.
• Preparing sales documentation, reports and maintaining accurate customer records.
• Supporting the sales team with a variety of operational and administrative tasks.
• Identifying issues proactively and contributing to process improvements and more efficient ways of working.

Requirements

• Around 10 years' experience in Sales Support, Customer Service, Order Management or a similar commercial support role.
• Previous experience supporting a sales team within an international business environment.
• Excellent communication and interpersonal skills, with the ability to listen actively, understand customer needs and ask the right questions.
• Experience communicating confidently with customers and colleagues, both over the phone and in writing.
• Strong customer focus with excellent organisational and problem-solving skills.
• Advanced knowledge of Microsoft Office, particularly Excel, and confidence using Microsoft Teams.
• Experience with SAP would be a significant advantage.
• Good working knowledge of business software and ERP systems.
• English language proficiency at a minimum of B2 level, with the confidence to communicate professionally on a daily basis.
• A proactive, reliable and flexible approach, with the ability to work independently while collaborating effectively across departments.

Benefits

• A stable role within a fast-growing international company operating in the renewable energy sector.
• The opportunity to play a key role in supporting our international sales operations.
• A varied and dynamic position where your work has a real impact on the business.
• Opportunities for professional development and career growth.
• A friendly, collaborative working environment with an open company culture.
• Full-time employment with long-term career prospects.

Pay & schedule

• Employment type: Full-time
• Start date: 1.9. 2026 or by agreement
• Location: Bucharest, Romania