Sales Support Specialist - Remote, USA

About the role

The Sales Support Specialist plays a crucial role in supporting the sales team by handling Value Analysis Committee (VAC) submissions, onboarding new customers, and ensuring smooth account setup. This position collaborates with various departments to generate quotes, support equipment evaluations and upgrades, and provide clear reporting and insights.

Responsibilities

• Responsible for all VAC submission documentation for new customers and follow-up until approved.
• Collaborate with Customer, Sales, Legal and Finance to support the internal New Account setup process upon or during VAC approval.
• Generate, analyze and distribute customer onboarding reports.
• Generate quotations for sales, maintain ERP system and generate quote to sales metrics for organization.
• Partner with Sales to analyze choices and financial capacities of each customer and suggest suitable solutions within company guidelines.
• Maintain knowledge of and adhere to all processes, policies and procedures.
• Escalate issues as necessary for guidance from others.
• Work with Customer Service Management in identifying and documenting areas of process changes and/or improvements.
• Collaborate with internal departments on and maintain all source documents used to facilitate a VAC submission.

Requirements

• Education: High school diploma
• Minimum 5 years' experience in a customer service role or equivalent combination of education and experience
• Medical Device experience required
• Must be able to work independently and on a team utilizing effective time management
• Must be proficient with typing and the use of MS Word, Excel, Outlook, Teams
• Must have ability to learn quickly and adapt to new technologies and applications
• Netsuite, SalesForce, QuickBooks system experience preferred
• Must be able to work at a computer workstation for extended periods of time
• Compliance with relevant county, state, and Federal rules regarding vaccinations

Who You Will Report To

Manager, Sales Support

Work location

Remote (West Coast)

Travel

10%

Full time employment

Excellent interpersonal and phone etiquette skills.

A high degree of attention to detail and ability to multi-task in a fast-paced environment.

Problem Resolution, follow-up, planning and organizational skills, including ability to meet deadlines.

Must be able to work independently and on a team utilizing effective time management.

Must be proficient with typing and the use of MS Word, Excel, Outlook, Teams.

Must have ability to learn quickly and adapt to new technologies and applications.

Netsuite, SalesForce, QuickBooks system experience preferred.

Must be able to work at a computer workstation for extended periods of time.

Medical Device experience required.

Compliance with relevant county, state, and Federal rules regarding vaccinations.

What We Offer

• Competitive base salary range of $90,000 - $100,000
• Stock options – ownership and a stake in growing a mission-driven company
• Employee benefits package that includes 401(k), healthcare insurance and Paid Time Off (PTO)

Disclaimer

At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:

• Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.
• Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.
• Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of firstname.lastname@calyxoinc.com. If you receive a request for information from any other domain, please contact us directly at info@calyxoinc.com to verify the legitimacy of the communication.