Sales Support Specialist - Remote - Eastern Time Zone

About Us

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco – an industry-leading, global food and beverage distribution company.

About the Role

The Sales Support Specialist (SSS) assists in managing all aspects of a new hotel opening and is the expert in hotel brand standards for assigned accounts. The SSS ensures that each hotel is ordering products that adhere to their brands' standards, updates all brand-related material, and creates brand communication for the Field Sales team. The SSS is also responsible for the New Hotel Opening/Conversion Process (NHOP) including lead generation, order entry, and working with the Accounting and Distribution teams.

Responsibilities

• Serve as contact for Corporate Accounts customers (Hotels and Territory Managers) and key point person for assigned hotel brand(s).
• Answer inquiries, provide updates on order status, research discrepancies, and handle the daily management of brand email inbox.
• Maintain, build, or deplete inventory as needed for new programs/transitions.
• Work with Sales Support Supervisor and assist Managers/Directors as needed.
• Provide customer service support to the field sales team as needed.
• Liaison with Guest Worldwide Buyers and Manufacturers to resolve any customer inquiries (i.e., lead time, order status, returns, damaged products, etc.).
• Responsible for maintaining assigned brand standards and ensuring all materials are up-to-date (resupply guides, pre-inventory templates, opening order templates, and OS&E guides).
• Collaborate with Supervisor and Managers on brand-specific new product releases/transitions and draft brand communications to be sent out weekly.
• Coordinate kick-off process, pre-inventory orders, and receiving final opening order templates for new hotel openings/conversions.
• Enter inventory building orders in PeopleSoft for each new opening and/or brand.
• Enter new hotel opening/conversion orders into the PeopleSoft system, manage paperwork regarding orders, and work with the Accounting team to determine the credit/deposit status.
• Responsible for canceling pre-inventory orders and entering the final opening order into PeopleSoft.
• Work with the Distribution team to ship opening/conversion orders and use order management systems to track and close out orders.

Qualifications

Education

• Bachelor’s degree

Experience

• 1-2 years’ experience in Hospitality, Customer Service, and/or General Office preferred.

Professional Skills

• Excellent communication (verbal and written), interpersonal, and professional interactive skills.
• Ability to effectively present information and respond to questions from suppliers, customers, management, and inter-department staff.
• Respond promptly to requests for service and assistance as needed; follow up as required.
• Ability to build and maintain strong relationships with staff and customers.
• Understand team dynamics and work well independently and within a team structure.
• Capable of working with others proactively and constructively.
• Excellent planning and organizational skills, including the ability to plan, prioritize, and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.
• Able to manage large, complex projects and use time effectively.
• Attention to detail and accuracy.
• Identify and resolve problems promptly.
• Gather and analyze information skillfully and develop alternative solutions.
• Tactfully approach others and react well under pressure.
• Follow through on commitments.
• Display willingness to make decisions, exhibit sound and accurate judgment, and make timely decisions.
• Ability to understand and execute all relevant policies and procedures consistently, timely, and objectively.
• Interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
• Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access, and Outlook).
• Familiarity with Phocas, PeopleSoft, and Salesforce.com preferred.

Physical Demands

• Regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• Frequently required to sit and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• While this position will primarily work in an office environment, limited travel may be required to attend client meetings, company events, staff meetings, training sessions, and/or industry or vendor trade shows.
• May be required to utilize personal vehicles for business travel that may result in long periods of sitting.
• Must maintain a valid driver's license and provide proof of current automobile insurance coverage as set forth by Sysco.

Work Environment

• The noise level in the work environment is usually moderate.
• This position may require evening work depending on business needs.