Sales Support Specialist
About the role
The Showroom Client Support Specialist at Waterworks manages the full lifecycle of client orders. This role involves working closely with the showroom sales team and clients to manage multiple interior design project orders from pre-order through shipping, ensuring clients receive product when needed and providing the luxury service experience expected from the brand.
Responsibilities
- Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
- Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
- Manage and track all order reporting data.
- Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
- Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in a timely manner and to client's satisfaction.
- Other duties and responsibilities as assigned.
Requirements
- 2+ years administrative or project management experience.
- Art/Interior design or luxury retail/service experience preferred.
- Strong organizational skills.
- Excellent verbal and written communication.
- Proficient in Microsoft Office.
- Rotating weekend flexibility is required, as the showroom is open on Saturdays.
Pay
$26 - $28 an hour Plus generous incentive bonus.
Schedule
Rotating weekend flexibility is required, as the showroom is open on Saturdays.
Benefits
Includes medical/dental/vision insurance, a 401(k) retirement savings plan, a generous PTO program (vacation, personal and sick time), some summer half days, and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
Qualifications
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Skills
None specifically mentioned in the job posting.
Benefits
Includes medical/dental/vision insurance, a 401(k) retirement savings plan, a generous PTO program (vacation, personal and sick time), some summer half days, and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
Contact Information
Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. Waterworks may require physical requirements within its Showroom locations as follows: Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.
Application Instructions
Waterworks may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.